01. What browsers do you support?
eSTAR is based on IBM's Websphere platform. IBM Websphere is compatible with Microsoft Internet Explorer 5.5 SP2, 6.0 SP2; Netscape Communicator 6.2, 7.0; Mozilla 1.0.2, 1.2.1, 1.3; Opera 6.0, 6.1, 7.0. At this time we can only support Microsoft Internet Explorer and Netscape Communicator versions listed above. We will be expanding soon to support all listed browsers.

02. How do I know what Browser I am using?
This information can be obtained by opening your browser and clicking on "Help" and "About..."

03. How do I know what Operating System I am using?
When you boot up your computer a message displaying your Operating System will normally be displayed. If you do not see anything like this please refer to your computer or software documentation to find out this information. If you are using Windows, you can obtain this information by right-clicking on "My Computer" usually found on your desktop and selecting "Properties."

04. I would like to use your website but have never had an e-mail address. Where can I get one?
Please refer to your ISP. If you do not have an ISP and are using someone else's connection, you may register for a free e-mail address at many websites online. Some common places to go are: www.hotmail.com, mail.yahoo.com, www.gmail.com.

06. I receive an error message stating I am unable to register at this time.
Registration requires an e-mail address. Many non-singular or coupled residents such as husband and wife pairs may use a single e-mail address. In many of these cases, one of the couple may have previously called in and provided an e-mail for themselves belonging to the other occupant of a unit that was entered into the system under the caller's name. This means that e-mail address is tied to that user. If the other wished to register, they would not be able to do so with the e-mail address that has been previously entered. The system will also not allow registration of either user if they happen to have the same e-mail address entered under both occupants of a unit. Customer Service can resolve this issue by simply removing any pre-existing e-mail addresses in your profile. After this is done, you may attempt to register again.

07. I typed in my First Initial/Last Name as my user ID as noted on your website and received an error about incorrect login.
Although that format is noted on our login page, this was done to address the masses and cause the least confusion. In some cases where a user has a common name (same First Initial/Last Name combination as other users,) the system will append a numeric character to a login ID. It is recommended you check your valid e-mail you entered during registration for a registration confirmation message that was sent to you. This will contain your valid User ID.

08. Why must I lower my custom security settings to use websites such as yours?
eSTAR is comprised of multiple servers each requiring secure logins by its users on each step of the way, for each bit of information displayed to them. To overcome the cumbersome process of logging in multiple times for multiple areas, eSTAR uses cookies and various web scripts that may be blocked by certain browsers and Filtering/Antivirus software when set at a higher security level.

09. I cannot load your login page, registration page or am able to login but cannot load certain modules within eSTAR.
The browser you are using does not support JavaScript, or you may have disabled JavaScript. If your browser does not support JavaScript, please upgrade to browser that does such as Internet Explorer 6 or Netscape 6. If JavaScript is disabled, you must re-enable by doing the following:

a. Internet Explorer 6: Click "Tools", "Internet Options", Click the "Security" Tab, Click "Custom Level", scroll to "Scripting." Under "Active Scripting" click "Enable." Click "OK" twice. Close all programs and Restart your computer.

b. Netscape 6: Click "Edit", Click "Preferences", Click "Advanced", Select "Enable JavaScript for Navigator" check box. Click "OK." Close all programs and Restart your computer.

10. I visit your login page, click on icons and nothing happens.
eSTAR requires you have JavaScript and ActiveX Controls enabled. If you have followed the steps above and you are still having issues with Internet Explorer please do the following:

a. Internet Explorer 6: Click "Tools", "Internet Options", Click the "Security" Tab, Click "Default Level", Click the "Privacy" Tab, Click "Default", Click the "Advanced" Tab, Click "Restore Defaults" click "Apply." Click "OK". Close all programs and Restart your computer.

11. Different registered eSTAR users on my board logged in multiple times from the same computer and now we are having problems displaying your content as it should be displayed.
For security purposes, eSTAR was not created to be accessed this way and thus you will run into problems doing so. To overcome this, clear your browser cache by doing the following:

a. Internet Explorer 6: Click "Tools", "Internet Options", Under "Temporary Internet Files" click on "Delete Cookies", Click "OK", Click "Delete Files", Place a check mark in the box marked "Delete All Offline Content", Click "OK" twice. Close all programs and Restart your computer.

12. I know I have Java installed but cannot seem to use your site.
If you have done everything listed above and are using Windows, go to your Control Panel by clicking the Start button, Settings, Control Panel. Locate and open "Java Plug-In." Click the "Browser" Tab and verify the browser you are using is checked. You may need to restart your computer after making a change. If you do not have this installed visit www.java.com to install the latest Java Plug-In. Java Plug-In is a stand alone application that allows the use of JavaScript in the event your browser does not have a proper Java version installed or in some cases, was removed from the browser by a Microsoft Windows Update due to a legal dispute between Sun Microsystems and Microsoft.

13. I am using Symantec/Norton Antivirus/Internet Security, Mcafee, Zone Alarm or other firewall and Antivirus software and see warning messages when using your site or am unable to perform certain functions.
Functionality disabled on your machine can hinder functionality of eSTAR. Some antivirus software can do the same thing that browsers can do to cause problems.
a. Check to see that nothing regarding the “lmsnet.com” domain is blocked or that Javascript is enabled on your software. To test whether this is the problem, you can also disable the software temporarily by right clicking on it’s icon and selecting Disable or Exit. Anitivirus packages such as these may prompt you and ask you whether you trust or want to run certain scripts. Select “Yes” if prompted. If your software is set to always block particular browser scripting and Active-X controls, you can expect to not be notified by the software and never gain access so please select to “Ask me what to do” so you are prompted if there is an issue.
b. Some software firewalls will automatically block eSTAR's scripts from running at login. If you do not want to Turn Off the software completely, See figures b. through g. for an illustration on how to manually allow scripts to run from our website. This demonstration shows how to do this in Symantec/Norton Internet Security software (the most commonly used firewall package.) You may either chose to "Turn Off" or "Configure" each section. To configure click the "Configure" button and a white box will open.
c. Select the "Networking" tab and click "Add" then select "Individually" As stated in the diagram you are essentially telling the software you trust our website. Enter "lmsportal.lmsnet.com" as shown without quotation marks. Repeat and also add "lms.lmsnet.com" After you have done this click OK on all preceding Windows until the program closes and attempt to login to our website again. If you are not using WindowsXP, A restart of your computer may also be needed.
d. If you still cannot access the site and see no progress when you click "Login" or "Register," you may have installed other Windows updates that do not allow you to enter private information on websites that are not signed by Verisign. To Overcome this problem in Norton or Symantec select "Privacy Control" and click "Turn Off." If you do not wish to do so, click configure and follow the next step.

e. In the blue box that opens click "Default Level" then click "Advanced."

f. Click "Add site" on the Advanced box and add "lmsportal.lmsnet.com" and adjust the settings to permit the various actions listed on your screen. Repeat this step adding "lms.lmsnet.com" Adding the entire domain has shown to not always work so each site you are using must be added separately. Click Ok until you return to the blue screen in the previous diagram.
g. On the blue Privacy Control screen click on "Private Information." You will see a white and blue box appear as displayed in figure g. Click "Add" and you will see the "Add Private Information" box appear. Fill in required fields as shown. Examples are used in this diagram but you may enter anything you wish to describe the information. Enter "lmsportal.lmsnet.com" in the "Exceptions" box and click OK on all preceeding windows relative to Symantec or Norton Internet Security are closed. Restart your computer and test logging in.

If you require further assistance you may contact Symantec for support. You may either do a Free chat with them by following links on this page or call 1-877-832-2810 at $29.95 per incident charged to your credit card. In this case any fee would likely be waived as this is considered an issue with their software's functionality after creating trusted zones. If you are using a corporate edition no fee will be charged provided your company's service contract is current.

14. I recently installed Windows XP Service Pack 2 and now have issues using your website.
Microsoft has recently released a new update for Windows XP that may cause conflicts with various antivirus packages and web scripts it considers dangerous. Just like with any software you must note this and allow these scripts to run in order to access various areas of our site or any site utilizing the IBM Websphere package. If you have this Service Pack installed, locate the “Security Center” and verify there are no security conflicts with other firewalls or software and set your security no higher than “Medium.” Also note security warnings from Windows posted at the top of your browser in what is known as the "Information Bar" when something was not allowed to load. You will be prompted to click on these messages and allow or install what is necessary in order to run a required script called for by the website you are visiting. In this example, you can see a small blue shield mentioning an "ActiveX Control."

a. Windows 98SE, ME
As soon as your screen goes black after restarting, hold down the F8 key. After a bit, the computer will probably start to beep. At that point, release the F8 key. Eventually, you'll see a menu of choices. Select "Safe Mode with Network Support." If that doesn't work, restart and try holding down the Ctrl key when your computer starts. You may see keyboard error messages; ignore them. Hold the Ctrl key down until you see a startup menu.

b. Windows 2000, XP
Just before you see the Starting Windows screen with the "thermometer bar" at the bottom of the screen appear, press F8 for a menu of start up options. Select "Safe Mode with Networking." Login to Windows as a user with Administrative rights or as the Administrator. You will see a prompt appear stating you are using Safe Mode and may have reduced program functionality and asking if you want to continue. Click "Yes."

16. When visiting your website, I am seeing an old LMS webpage that looks nothing like what is in my Tip Guide.
Your browser is referencing an old or stored version located on your computer of what was displayed last time you visited our website. To overcome this, clear your browser cache by doing the following:

a. Internet Explorer 6: Click "Tools", "Internet Options", Under "Temporary Internet Files" click on "Delete Cookies", Click "OK", Click "Delete Files", Place a check mark in the box marked "Delete All Offline Content", Click "OK" twice. Close all programs and Restart your computer.

17. I am using a Macintosh or other Apple product to access your website and I am having problems displaying content.
Although Websphere 5 and Quickplace, the IBM software which eSTAR runs on DOES work with Apple Macintosh computers, we will not be supporting it. Users having problems who fall in this category are encouraged to contact an outside support source such as forums on www.computing.net, www.macfixit.com, or www.techsupportforum.com.

This Websphere package has been tested by IBM and verified to work with any supported browser listed above (01.) on any platform. Initial beta tests conducted by LMS and previous Macintosh incidents opened during the beta testing period also verified the site works with standard Javascript/Active-X enabled browsers not hindered by firewalls or other software that may be set at too high a restrictive level. In any case, apply the steps mentioned above to your own browser and test by temporarily disabling any third party software loading at start up to determine the cause of your issue. Always restart your system between any setting changes.

To download the Microsoft Internet Explorer browser for Macintosh or other browsers visit http://www.macorchard.com/www/
Classic Mac OS Direct link to Internet Explorer 5.1.7:
http://browsers.evolt.org/download.php?/ie/mac/5.1.7_Classic/InternetExplorer517EN.bin
Mac OSX Direct link to Internet Explorer 5.2.3:
http://browsers.evolt.org/download.php?/ie/mac/5.2.3_OS_X/InternetExplorer523_en.dmg

Users having problems unrelated to their browser with authentication such as username, password or registration number issues should still contact us to verify the information they are entering is correct.